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Electronic Ticketing Systems in Cultural Heritage Sites

The AADF aims to promote transparency and ensure direct financial support for Albanian cultural heritage sites through the contribution of electronic ticketing systems. The six most visited sites in Albania were chosen as recipients: Skanderbeg Museum and Kruja Castle, National History Museum, Berat Castle, Apollonian Archeological Park, Castle of Shkoder, and the Castle of Gjirokastra. Formalizing the ticket collection process for these sites will increase efficiency and will lead to the implementation of modern financial reporting. Site managers will directly benefit from the data collection capabilities that these systems provide because it will simplify planning and improve resource allocation.

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  • 07.02.2020

    Online ticketing website in four other international languages

    Online ticketing website in four other international languages

    The official online ticketing website is now available in four more international languages.

    The Albanian American Development Foundation has funded the improvement of the website www.cultureticketsalbania.al, adding Italian, French, German and Spanish languages, besides to Albanian and English.

    This improvement aims to further expand the use of the platform by other foreign tourists visiting Albania.

  • 05.19.2020

    Cultural heritage sites are reopened to the public

    Cultural heritage sites are reopened to the public

    Following the closure of cultural heritage sites to the public, due to the situation with COVID-19 pandemics, the Ministry of Culture has decided to reopen them. On May 18, 2020, the International Museum Day, all cultural heritage sites in the country are opened to the public.

    For visitors who would like to admire castles, museums and archaeological parks, tickets can be purchased with a discount of up to 50% on the official website of E-ticketing sites:  www.cultureticketsalbania.al

  • 05.18.2020

    “The Electronic Ticketing Systems” – Project Impact

    At AADF we love to create or become the meeting spot, the meeting place for new ideas, projects, challenges! It is embedded in our DNA to dare, search and execute!

    “The Electronic Ticketing Systems” is our project where: Old meets New! Ancient history dates New technology!

    The Electronic Ticketing System was implemented for the first time in Albania, in cooperation with the Ministry of Culture in 10 cultural sites: museums, castles and archaeological parks.

    The sites where the project is implemented are:

    The Castle of Berat

    The Castle of Gjirokastra

    The Castle of Shkodra

    The National Historical Museum

    The “Marubi” National Museum of Photography

    The National Iconography Museum “Onufri” Berat

    The National Museum “Skanderbeg”

    Ethnographic Museum in Kruja

    The Archaeological Park, Apolonia

    The Butrint National Park

    The installment of e-ticketing systems and the developing of an online platform aims to increase financial transparency, efficiency and local management capacity. Enjoy with us the impact and the legacy of an investment like this as it has truly changed and improved all of the above!

  • 01.17.2020

    Video tutorial on how to purchase online tickets for E-ticketing sites

  • 12.24.2019

    Training sessions for the online ticketing platform

    Training sessions for the online ticketing platform

    As part of the E-ticketing project, AADF in collaboration with the Ministry of Culture and its subordinate institutions, assisted by MyTicket Albania, organized several training sessions on the online ticketing operation. Local staff were trained on different topics of operating the online ticket and addressing emerging problems. On Monday, December 23 at the Ministry of Culture, the on-site trainings were followed by another more detailed training at a central level between local institutions and main Albanian tour operators. It focused primarily on the financial aspect, billing scheme, and reconciliation between institutions and tour operators. As part of these service improving measures, the local staff were also trained by Horizon Company on real-time reporting of problems raised during the daily operation of the systems. The new maintenance service has been added with the support of AADF to improve the issue-reporting system from local sites.

    Detailed description

  • 10.16.2019

    Online ticketing platform for 10 cultural heritage sites

    Online ticketing platform for 10 cultural heritage sites

    As part of the E-ticketing project, the Albanian-American Development Foundation-AADF in cooperation with the Ministry of Culture launched on September 16, 2019 the online ticketing platform (Online Shop). Implemented for the first time in the country, the online store will operate for 10 most visited cultural heritage sites in the country that have electronic ticketing systems. Through the Online Shop, local and foreign travel agencies, different individuals and visitors can buy the ticket online by avoiding queues at the gate.

    Through the official website www.cultureticketsalbania.al consumers can book and pay for admission tickets to 10 major museums and attractions using their smartphone and then delivers a digital admission ticket to the scanner device. This innovation aims to further improve the service at cultural heritage sites in the country by reducing queues at the ticket offices and increasing financial transparency of the state institutions.

    Detailed description

  • 10.02.2019

    Inspection on Electronic Ticketing

    Inspection on Electronic Ticketing

    On 24-27 September, the Albanian-American Development Foundation (AADF) in collaboration with the Ministry of Culture and assisted by the maintenance company Horizon sh.p.k undertook a field inspection on 10 sites part of the Electronic Ticketing project. The purpose of this inspection was to evidence issues encountered during the operation of E-Systems. During meetings with the site staff and directors, an emphasise was placed on reporting matters coming out during the day-to-day operation of the systems and their address for solution. In addition, special attention was paid to the improvement of visitor management in the area of site gates and the problems arising from the increasing number of their flows. At the end of these visits, the subordinate institutions supported by the Ministry of Culture committed to support investments in electronic systems and site gates to better manage visitor services in these sites.

    Detailed description

  • 05.24.2019

    New website for Electronic Tickets

    AADF launches the new website of electronic tickets www.cultureticketsalbania.al. This website, the first of its kind in Albania, provides information on ticket prices, visit schedules, what can be visited, and other facilities at each. Soon, it is expected that this portal will offer online ticket purchases for the 10 most visited sites in Albania, creating facilities for visitors wishing to skip the lines while further enhancing financial transparency for cultural heritage institutions. AADF, in collaboration with the Ministry of Culture, funded this website as part of the Electronic Ticketing Project.

  • 07.04.2018

    Electronic Ticketing System at the “Marubi” National Museum of Photography

    Electronic Ticketing System at the “Marubi” National Museum of Photography

    As part of the E-ticketing project, AADF has recently installed the electronic ticketing system at the “Marubi” National Museum of Photography in Shkodra. Since July 1st, this system is in operation aiming to improving the quality of visitor service and further enhancing transparency in the heritage system. The project was funded by AADF and was developed in collaboration with the Ministry of Culture.

    Detailed description

  • 05.30.2018

    AADF Begins the Second Phase of the Electronic Ticketing Project in Heritage Sites and Museums

    AADF Begins the Second Phase of the Electronic Ticketing Project in Heritage Sites and Museums

    The AADF has begun the implementation of the additional phase of the Electronic Ticketing Project which foresees a number of activities listed below:

    Installing an electronic ticketing system at the National Museum of Photography Marubi, Shkodra

    Linking the current electronic ticketing systems at the Butrint National Park and the National Historical Museum with the central unit at the Ministry of Culture

    Designing and establishing the online ticket sales service for all heritage sites and museums that have been part of the project

    The project’s additional phase will be implemented in collaboration with the Ministry of Culture and subordinate institutions and will continue until 2019.

    Detailed description